Privacy Policy
Effective Date: February 2026
Last Updated: February 2026
At CartridgeStore.ca, operated by Digital Barn Ltd., your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase. By using our site, you agree to the collection and use of information in accordance with this policy and applicable Canadian privacy laws, including PIPEDA and Quebec Law 25.
Consent
By providing your personal information, you explicitly consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time by contacting our Privacy Officer at no cost. For non-essential cookies (analytics and marketing), your consent is required before they are set.
Privacy Officer
Our Privacy Officer is responsible for overseeing compliance with this policy:
Hayley
Email: Hayley@cartridgestore.ca
Phone:
Personal Identification Information
We may collect personal identification information from users voluntarily, including:
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Name, mailing address, email, phone number
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Payment information
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Order history and preferences
Providing this information is optional, but some services (like purchasing) require it.
Non-Personal Identification Information
We may collect technical data about users, such as:
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Browser type and version
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Device and operating system
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Pages visited, time spent on site
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IP address and Internet service provider
This helps us improve our site and services.
Web Browser Cookies
Our site uses cookies to enhance your experience. Non-essential cookies are only set after your explicit consent.
Types of cookies:
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Essential Cookies: Required for the website to function, including shopping cart and secure checkout.
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Analytics Cookies: Help us understand site usage.
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Marketing Cookies: Deliver relevant ads and track effectiveness.
You can manage cookies via your browser settings. Blocking cookies may affect site functionality.
How We Use Collected Information
We use personal information for:
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Improving Customer Service: Respond effectively to inquiries and support needs.
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Personalizing User Experience: Aggregate data helps us understand user trends.
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Improving Our Site: Feedback informs enhancements and features.
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Processing Transactions: To provide and complete orders.
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Administering Content & Promotions: Contests, surveys, promotions, and opt-in communications.
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Marketing Communications: Only with explicit opt-in consent; you can unsubscribe anytime.
We do not sell your personal information. We may share it with trusted third parties only for service delivery, legal compliance, or protecting our rights.
Automated Decision-Making & Profiling
We do not use automated decisions that significantly affect you. Marketing may use aggregated data for personalization, but no individual profiling decisions are made without your consent.
How We Protect Your Information
We implement industry-standard security measures:
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SSL Encryption: Secures sensitive data.
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PCI Compliance: Protects payment information.
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Access Controls & Staff Training: Limit access to authorized personnel.
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Regular Security Updates: Address emerging threats.
No method of transmission over the Internet is 100% secure.
Sharing Your Personal Information
We may share information with:
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Third-Party Service Providers: BigCommerce, payment processors, shipping partners, analytics tools.
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Legal Requirements: Subpoena, court order, or legal compliance.
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Aggregated Demographics: Not linked to individual information.
These third parties are contractually required to protect your information.
International Data Transfers
Your information may be processed outside Canada (e.g., USA). We implement contractual or technical safeguards to protect your privacy in these transfers.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect their information. Parents can request deletion of any data collected from their children by contacting us.
Your Privacy Rights Under Canadian Law
Under PIPEDA and Law 25, you have the right to:
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Access: Request your personal information.
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Correction: Request correction of inaccurate information.
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Withdrawal: Withdraw consent for uses requiring it, at any time.
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Portability: Receive your data in a structured, commonly used, machine-readable format (CSV, JSON, etc.).
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Complaint: File a complaint with us or the Privacy Commissioner of Canada.
To exercise these rights, contact our Privacy Officer. We respond within 30 days.
Data Retention
We retain personal information only as long as needed:
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Order & customer service records: 7 years
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Marketing consent records: Until withdrawn
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Website analytics: 2 years
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Legal compliance: As required
Afterward, data is securely destroyed or anonymized.
Marketing Communications
You may opt out anytime by:
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Clicking “unsubscribe” in emails
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Contacting us directly
Do Not Track
We do not alter our data collection practices in response to browser “Do Not Track” signals.
Third-Party Websites
Our site may link to external websites. We are not responsible for their privacy practices.
Changes to This Privacy Policy
We may update this policy at any time. Changes are reflected in the “Last Updated” date. Significant changes may also be communicated to you if we have your contact info.
Acceptance of Terms
By using this site, you accept this Privacy Policy. If you do not agree, please do not use the site.
Filing a Complaint
First, contact our Privacy Officer:
Privacy Officer: Hayley
Email: Hayley@cartridgestore.ca
Phone:
If unsatisfied, you may contact the Privacy Commissioner of Canada:
Privacy Commissioner of Canada
Toll-free:
Website: priv.gc.ca
Contact Information
CartridgeStore.ca – Digital Barn Ltd.
Phone:
Technical Support:
Website: www.cartridgestore.ca