Warranty & Returns
Your satisfaction guaranteed with comprehensive Canadian support
100% Satisfaction Guarantee • Free Return Shipping on Defects
Our Warranty Promise
Toner Cartridges
2 Year Warranty
Full replacement warranty against manufacturer defects or malfunction from date of purchase.
Ink Cartridges
3 Month Warranty
Comprehensive warranty coverage with free return shipping on faulty items.
14-Day Satisfaction Guarantee
Not satisfied? Return unused, unopened items within 14 days for full refund (shipping costs excluded).
Return Scenarios & Solutions
Dead on Arrival (DOA)
Issue: Cartridge doesn't work immediately after installation or shows error messages.
✓ FREE return shipping provided
✓ Immediate replacement arranged
Action: Contact us immediately with photos and error details for fastest resolution.
Working Then Failed
Issue: Cartridge worked initially but now prints poorly or shows errors.
✓ Technical support available
✓ Remote troubleshooting first
Action: Call (519) 688-0162 for technical support before returning.
Wrong Item Ordered
Issue: Ordered incorrect cartridge for your printer model.
• 25% restocking fee applies
• Customer pays return shipping
Action: Must be unopened and reported within 30 days.
Printer Upgrade/Firmware
Issue: New printer or firmware update blocks cartridge. We highly recommend disabling firmware updates as many of these updates are designed to stop you from using cost effected aftermarket alternative cartridges.
• 50% restocking fee applies
✓ Credit toward new cartridges
Action: Must be purchased within 3 months, sealed condition only.
Return Process & Requirements
Required Information for All Returns
Original invoice number and purchase date
Box showing part number, UPC, and cartridge labels
Example showing the printing issue or error
Full details and printer error messages
Pages printed since installation
Return authorization number (RMA)
Warranty Coverage by Product Type
Compatible & Remanufactured
Coverage: 1 year replacement warranty
Applies to: Fuzion, Nu-Tone, and other compatible brands
Return Shipping: FREE on defective items
Tip: Test cartridges immediately if stocking up to ensure warranty coverage.
Genuine OEM Products
Coverage: 1 year manufacturer warranty
Applies to: HP, Canon, Brother, Lexmark originals
Return Shipping: Customer responsibility unless DOA
Note: Warranty starts from your purchase date, not manufacture date.
Important Warranty Information
Page Yield Considerations
Industry standard yields are based on 5% page coverage. Real-world documents often have 15-50% coverage, significantly affecting cartridge life.
End User Only
This warranty applies to end users only. Resellers, wholesale orders, and special orders are final sale with replacement-only coverage.
Non-Refundable Items
Shipping costs, postage, and insurance are not refundable. Opened or installed cartridges are considered used and not returnable.
Before Returning
Check our Cartridge Help section for troubleshooting tips. Many issues can be resolved without returns through proper maintenance.
Need to Start a Return?
Our Canadian support team is here to help resolve any issues quickly
Technical Support
(519) 688-0162
For troubleshooting and technical issues
Customer Support
1-866-250-4071
Toll-free for returns and general inquiries
Monday-Friday 9am-5pm EST • Expert Canadian Support • 22+ Years in Business
Why Choose CartridgeStore.ca
CartridgeStore.ca (Part of Digital Barn Ltd.)
93 Broadway St, Tillsonburg, ON, N4G 3P5, Canada
Family-owned Canadian business serving customers nationwide since 2001
Digital Barn Ltd. and CartridgeStore.ca are authorized resellers for OEM branded cartridges. All trademarks acknowledged.